Frequently Asked Questions

1. How do I post an Ad on Pessafy?

Answer: On your computer, navigate to the top right of the page and click the orange button named 'Post Ad'. If you are using a mobile phone, click the green menu button at the top right of the page. A menu will appear on the left. Click 'Post Ad' to finish.

2. What is a Top Ad?

Answer: Top ads are how Pessafy performs personalized campaigns on your ad. This means that when you activate top ads for your ad, it will appear first in other users' pages. By increasing its visibility across the site, we increase your chances of getting multiple offers from multiple users.

3. How do I make my ad a Top Ad?

Answer: You do so by paying a fee of Ksh. 500.00 for two weeks. To activate top ads for your ad, you navigate to that specific ad and click it to view more details. On the details page, you will see a button named 'Activate Top Ads'. After clicking it, a popup from Safaricom will appear asking you to input the phone number you wish to use to pay for activation. when you submit the number, using that phone, Safaricom will ak you to enter your PIN Number to complete the transaction.

4. What is a verified account?

Answer: You will notice that some user accounts on Pessafy are labelled Verified. This means that those users receive a premium experience from Pessafy. They enjoy some benefits such as a chance to post a cover photo, a Verified Badge that makes others trust your account more, automatic promotion of your ads, and more space to post five video adverts, among others.

5. How do I Verify my Account?

Answer: You do so by paying a fee of Ksh. 2000.00 for an year. Navigate to your profile and click the button named 'Be Verified'. After clicking it, a popup from Safaricom will appear asking you to input the phone number you wish to use to pay for activation. when you submit the number, using that phone, Safaricom will ak you to enter your PIN Number to complete the transaction.

6. How do I buy an item on Pessafy?

Answer: Pessafy acts as an online marketplace meaning that we do not sell items. To purchase an item of your liking, click that ad to view the details. You will see a button to write the owner of the ad a message. When you write your message, the owner will be notified and will update you with the details of your transaction. Pessafy tries hard to weed out the bad characters from our site by performing background checks on the data a user provides during sign up. However, we still advise you to excercise caution when dealing with other users. Do no pay before you receive the item of your choice.

7. My question is not listed here...

Answer: If you have a more specific question about Pessafy and how to use our platform, please use our support number on WhatsApp. The number is indicated below this answer.

For Help using our platform, Chat us on WhatsApp using 0793335284